Business Phone System
Key Benefits
- Integrated tools and applications - We can connect your call centre software with the rest of your business data to resolve customer enquiries faster
- Intelligently call routing - Your customers will get through to the right person, first time.
- Answer all sales enquiries - Never miss another opportunity when the office is unattended or key staff are away
- Unified contact solutions - Combine your voice calling system with your emailing system so that you have a full log of all correspondence for every contact.
Introduction to our Business Phone System Service
Business phone systems have evolved over the past 10 years.
In the past, business would chose a fixed landline phone system and pay for multiple lines into their buildings.
These systems provided few call management tools, would leave calls unanswered when a phone was unattended and did not support remote working.
Today, businesses have many more options on how they can manage their inbound customer contacts including their business phone systems.
These are cloud services that can revolutionise how a business engages with their customers.
For example:
- adding interactive virtual assistance that not only route calls to the right people, but can handle requests like paying invoices and tracking packages
- popping up the callers details so that team members can see their customer history immediatly upon answering the call
- automatically logging the call in the businesses customer database with a link to the recording
We help our clients to navigate the range of different business phone systems on the market, set up the system to meet the organisation objectives, train and onboard employees and monitor the implementation to resolve any issues that occur.